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Contact & Complaints
Most questions about an order are answered fastest on the phone. For anything that needs a record, email us with your order number.
Customer care
+880 1914 965811
Fastest for anything about a live order
support@jayaza.com
Include your JZ- order number
Registered address
[FULL REGISTERED ADDRESS], Dhaka, Bangladesh
Trade licence [TRADE LICENCE NUMBER]
Hours
[Saturday to Thursday, 10:00 to 19:00]
Closed on government holidays
Question about an order
Check the live status first — it answers most questions immediately, including where the parcel is and which rider is carrying it.
Raising a complaint
- 1Contact customer care with your order number. We aim to acknowledge within [1 business day].
- 2If it is not resolved, ask for it to be escalated to a supervisor. We aim to respond within [3 business days].
- 3If you remain unsatisfied, you may approach the Directorate of National Consumer Rights Protection under the Consumer Rights Protection Act, 2009.